Return Policies For All Items:
We take pride of our quality of service and we stand behind our products. We have an extremely low return rate (less than 1.5% ) but if you should have a problem with anything you purchase from us, we want to make sure it’s taken care of. There are a few rules:
- We assure you it’s rare, but if we send you the wrong item, we will pay for shipping of the original item to us and the replacement item sent to you.
- If your product was damaged in shipment, we will arrange to ship it back at our expense and we will ship you a replacement product at no charge after we receive the damaged item.
- Defective items returned within 30 days will be replaced at our cost including shipping. After 30 days defective returns are subject to the product’s manufacturer warranty.
- If, God forbid, you received what you ordered but you still wish to return it, it’s a little more painful. You are responsible for shipping it back to us. A 15% re-stocking fee* will be applied to all items received in re-sell-able condition. To return unused, new items you must receive an RMA# and return the product to us within 30 days for a full refund (minus restocking fee).. (see below)
All non-defective items must be in 100% resalable condition. Any non-defective item that has been damaged (including cosmetic damage) or altered after you receive it will not be accepted.
All returns MUST be accompanied by an RMA Number (Return Merchandise Authorization number) or they will not be accepted. Please send us an email and tell us what you are returning and why. We will follow-up with you within 2 business days. You may also call us during normal business hours at 1-800-660-2950 (Mon-Fri 9AM-5PM PST).
*As a service to our customers, we sometimes special order parts not in stock based on the information provided to us by the customer. Due to the nature of special order parts, there will be a no returns on specially ordered merchandise. Special order parts are defined as: Any part ordered through the Customer Service or Tech departments that Time Clock Sales and Service Co, Inc. does not normally stock or promote on our website.
Thank You for Your Continued Patronage.